AnimeStoreHQ products are made to order. If something is wrong with your order, contact support@animestorehq.com so we can review the issue.
Damaged, defective, or misprinted items
Contact us within 20 days of delivery. Include your order number, a description of the issue, and clear photo(s) showing the problem.
After review, eligible issues may receive a free replacement or a refund. Do not return a damaged or misprinted product unless AnimeStoreHQ specifically instructs you to.
Wrong item received
If you receive the wrong item, report it within 20 days of delivery. Eligible confirmed errors may receive a replacement or refund.
Lost packages
If your package appears to be lost, contact us within 20 days after the estimated delivery date. AnimeStoreHQ will investigate and determine the appropriate replacement or refund resolution.
Wrong size or color selected
Because products are made to order, AnimeStoreHQ does not normally offer returns, exchanges, or refunds when the customer selected the wrong size or color. This does not apply if the item received is defective, misprinted, or different from what was ordered.
Change of mind
Because products are made to order, AnimeStoreHQ does not normally accept returns or refunds solely because the customer changed their mind.
Incorrect delivery address
If you provide an incorrect or incomplete shipping address, replacement or reshipping costs may be charged to you.
Your consumer rights
Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted under applicable law.
Contact us
Email support@animestorehq.com with your order number and details of the issue. For shipping estimates and delivery information, see our Shipping Policy.